How do I properly credit VideoTagger™

Add the following text to your movie credits: Credits Created with VideoTagger™

  What are the system requirements for VideoTagger?

For the PC: We suggest an 800+ megahertz processor, with Java 1.4.2
For Mac: We suggest an 800+ megahertz processor, with OS 10.3+

  If I Save a File with the Free Edition, and Upgrade to the Premium Version, will I need to re-enter the information? Or Can I Open my Saved File from the Free Version?

Any file that you make in the Free Version, will open in the Premium Version! So you will not have to re-enter the information when you upgrade.

  What are the differences between the Free Version and the Premium Editions?

The Premium Version allow you to create movie credits and end titles in many different resolutions, while the Free Version only allows one resolution. In addition, the Premium Version will make movie credits without a watermark, while the Free Edition contains a watermark on the produced movie file.

  I'm trying to add credits to my movie, but I need it to be 29.97 frames per second, can VideoTagger render AVIs this precisely

Yes! Simply type in the desired fps at render time

  How can I remove the Watermark from my movie credits?

Upgrade to VideoTagger Premium Edition

  I've purchased VideoTagger Premium, but when I click on the link in my email I see a page that says that I've downloaded the application too many times, how do I reset this?

Click on the "Information" menu item, then click on "Questions / Suggestions" then send us an through the web including your purchase email address. Someone will be in contact with you shortly.

  I've Purchased VideoTagger Premium, but haven't received the email.

Check the email address that you used during payment. If you have done this, also check your email spam folder. If you still cannot find it after 3 hours of purchase, contact us. The email process begins once the payment has been completed. Due to system delays, we believe that 3 hours is an appropriate amount of time to wait. However certain email systems cause additional delays, please be patient prior to contacting us.

  I am trying to download the Premium or Free Edition of VideoTagger, and the download doesn't start, or it tells me it will take more than an hour on my cable/dsl connection!

This issue occurs in 1 out of 10,000 downloads and is likely due to a firewall issue. To get around this problem quickly, connect your computer directly to the internet cable connection, bypassing your router. This rare occurence happens on very few networks and can be corrected in this manner

  After downloading and running the installation file, I get the message "Invalid or Corrupt jar file" or something similar

The download of VideoTagger either did not complete or you do not have Java 1.4.2 installed. Either install Java (found at sun.com) or Download VideoTagger again.

  I have created my movie credits in an excel document, is there any way that I can import this information into VideoTagger to create my movie credits?

Yes! Actually there is a hidden feature that allows you to copy and paste information from excel into VideoTagger. There is a Video tutorial that provides a visual representation of what is described here:

1. Format your excel spreadsheet in a way that mimiks the table in VideoTagger, verify that there are no blank lines between each row (for example if you have a roles and names section, format your excel spreadsheet with 2 columns, the first column roles the second column names)
2. Insert an additional blank column to the left of the left-most column (in the example it would be a blank column to the left of the roles column)
3. Highlight the content that you would like to copy into VideoTagger, plus the additional blank left-most column 4. Copy the highlighted text by pressing control-C 5. Return to VideoTagger 6. Open the section that you would like to paste the data into 7. Click in the left-most column of the section's table (the blank column to the left of the first data column) 8. Press control-V to paste the information into VideoTagger! 9. You're done! Your information has been imported!

  How can I create movie credits from my mobile phone / device while I'm on set?

Simply use a spreadsheet program and follow the rules for entering data as described in the answer above

  What is the recommended movie credits order?

The order varies a bit depending on your contracts, however we have provided a guideline.

Click on "Informaton" from the navigation menu, and click on "Movie Credits Order" to view the recommended order for your end titles

  I need my credits to roll for a pre-set amount of time, how can I do this with VideoTagger?

At render time, you can click "Set Run Time" to enter in an exact run time for your credits

  Does VideoTagger provide an alpha channel so that the background can be made transparent?

No. We actually tried this feature, however without a video or image to display underneath the movie credits the background appeared black. We considered extending VideoTagger to allow mixing of Videos, but really we're not trying to be a video editor.

Our suggestion is to render your movie with an odd colored background, and import it into your movie editor selecting the background color as invisible. It is truly best handled this way.

  If I install the Premium Edition of VideoTagger, will it erase the Free Edition?

No

  I'm having trouble opening my VT file, how can I open it?

This does occur on rare occasions, the best way to get your files to open if this happens is to open VideoTagger, click "New" then click "Ok" on the following window, which will open a new VideoTagger file. Then click "Open" from the "File" menu and open your file. This simply work-around solves the bug.

  I tried to import my credits into my video editor (Sony Vegas) and I am getting the following error: "Video: Stream attributes could not be determined" - what should I do?

This has only been reported when using Sony Vegas. The solution is to first ensure that you are creating a JPeg based avi. Then download ffdshow and in the "VFW Configuration", enable the MJPEG in both the Encoder and Decoder tabs. Only when you enable MJPEG in the Decoder config does it recognized the .avi file.